CIBC fraud department sleuths and their amazing investigative abilities

It only took CIBC five days and one false conclusion to determine that an email from "cibcstatements@sarcoplex.com" and signed "C..I..B..C Online Services" was not real. See the incredible detective work below:



FW: C - I - B - C ALERT - Your E-Statement Balances
feedback@cibc.com
To: [Me]
Friday, November 15, 2013 2:49 PM

Dear Sir or Madam,

Thank you for bringing this e-mail to my attention.

This is a legitimate e-mail from CIBC.

To view your recent eStatement, please follow the instructions below:

- Sign on to your Online Banking.
- Select My Accounts.
- Select View eStatements.

For more information, you may speak with our Online Banking department.

You may call CIBC Online Banking at 1-888-872-2422. If you don't have a Telephone Banking password, at the start of your call press 0 to be connected to a representative. Assistance is available 24 hours a day, 7 days a week. If you're calling from abroad, the number is 1-902-420-2422.

Thank you for visiting www.cibc.com.


Sincerely,

Francis
Internet Communications Specialist

=================================
Note From CIBC e-mail Postmaster:
For reasons of security and confidentiality, some information in your original communication may have been altered. This information is marked by X's or .
=================================
This information is confidential and for the exclusive use of the person to whom it is addressed. If you are not the intended recipient, please advise us by e-mail and destroy or return to us any copies. CIBC accepts no liability for use by third parties or for errors or omissions.


-----Original Message-----


From: [ME]
Sent: 15 Nov 13 14:42:07
To: fraud@cibc.com
Cc:
Subject: FW: C - I - B - C ALERT - Your E-Statement Balances

_______________________________________
From: C I B C - Services [cibcstatements@sarcoplex.com]
Sent: Friday, November 15, 2013 1:10
To: [ME]
Subject: C - I - B - C ALERT - Your E-Statement Balances

DEAR VALUED CUSTOMER,

Your most recent monthly statement is ready and is available for download (see attachement). The statement includes all C I B C transactions and your starting and ending balances.

We email you to let you know your account statement is ready. You can view or print a copy of your statement from the same page. kindly download the attached file to view your most recent statement.


C..I..B..C Online Services
Customer Relations Services

As this e-mail is an automated message, do not reply to this email.

Posted by YvonTripper on November 17, 2013 with category tags of

1 comment
Dear Sir or Madam,

Our records indicate that your previous e-mail (on November 15, 2013) did not receive an accurate response.

I'm sorry for the incorrect response that you received. Accuracy and clarity are among our top priorities, however errors do occur.

In response to your original question, I can confirm this e-mail is not legitimate, and is an attempt to entice you into installing malicious software on your computer.

If you have followed the link included in the e-mail, your computer may be infected with malicious software and you need to take the following steps:

1) Please do not use the infected computer to access Online Banking until it has been disinfected. If you have accessed Online Banking since visiting this site, please call Online Banking Support immediately to change your CIBC Online Banking password. The number is 1-888-872-2422, and assistance is available 24 hours a day, 7 days a week.

2) Update your anti virus program and run a scan for viruses.

As an extra measure of protection against malicious software, you may wish to take advantage of CIBC's enhanced security service. As part of this service, CIBC has partnered with Trusteer to offer you online fraud and identity theft protection software called Rapport. Rapport, which is free of charge for CIBC clients, will help to ensure that you are genuinely on our site, as opposed to a fake site, and will protect your financial information even if your computer has a virus. To find out more go to http://www.cibc.com/ca/legal/trusteer-rapport.html

Below are some additional recommendations that will help protect you when banking online:
- Install a personal firewall.
- Avoid file-sharing sites to prevent unauthorized access to your computer and its data.
- Keep your browsers up-to-date with current versions and security enhancements.
- Avoid clicking on unknown links or going to unfamiliar websites. Although a link may appear to be taking you to a reputable website, it may be directing you to a fraudulent site.

Please accept our apologies for any inconvenience our initial response has caused you.

Thank you for visiting www.cibc.com.


Sincerely,

Adam
Internet Communications Specialist
   comment by YvonTripper (#161) on November 18, 2013

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