It only took CIBC five days and one false conclusion to determine that an email from "firstname.lastname@example.org" and signed "C..I..B..C Online Services" was not real. See the incredible detective work below:
FW: C - I - B - C ALERT - Your E-Statement Balances email@example.com To: [Me] Friday, November 15, 2013 2:49 PM
Dear Sir or Madam,
Thank you for bringing this e-mail to my attention.
This is a legitimate e-mail from CIBC.
To view your recent eStatement, please follow the instructions below:
- Sign on to your Online Banking. - Select My Accounts. - Select View eStatements.
For more information, you may speak with our Online Banking department.
You may call CIBC Online Banking at 1-888-872-2422. If you don't have a Telephone Banking password, at the start of your call press 0 to be connected to a representative. Assistance is available 24 hours a day, 7 days a week. If you're calling from abroad, the number is 1-902-420-2422.
Thank you for visiting www.cibc.com.
Francis Internet Communications Specialist
================================= Note From CIBC e-mail Postmaster: For reasons of security and confidentiality, some information in your original communication may have been altered. This information is marked by X's or . ================================= This information is confidential and for the exclusive use of the person to whom it is addressed. If you are not the intended recipient, please advise us by e-mail and destroy or return to us any copies. CIBC accepts no liability for use by third parties or for errors or omissions.
From: [ME] Sent: 15 Nov 13 14:42:07 To: firstname.lastname@example.org Cc: Subject: FW: C - I - B - C ALERT - Your E-Statement Balances
_______________________________________ From: C I B C - Services [email@example.com] Sent: Friday, November 15, 2013 1:10 To: [ME] Subject: C - I - B - C ALERT - Your E-Statement Balances
DEAR VALUED CUSTOMER,
Your most recent monthly statement is ready and is available for download (see attachement). The statement includes all C I B C transactions and your starting and ending balances.
We email you to let you know your account statement is ready. You can view or print a copy of your statement from the same page. kindly download the attached file to view your most recent statement.